Job DescriptionA customer of Insight Global is seeking a skilled IT Field Service Technician to join our team. In this role, youll be the go-to person for diagnosing and fixing computer hardware, software, and network issues. Youll handle on-site and remote support, using advanced tools to solve problems quickly. Youll also lead and coordinate teams, manage inventory, install and troubleshoot systems, set up new computers, connect printers, and help with new software. Plus, youll be involved in disaster recovery, creating security plans, and keeping detailed documentation.Key Responsibilities:Manage inventory control for IT equipmentMaintain a broad system knowledge, knowledge of computer related equipment, and end user softwareInstall, debug, and deploy new computers and related hardware.Connect and configure printers and other peripherals.Assist with the installation and troubleshooting of new software packages.Develop and implement disaster recovery plans.Create and maintain system security plans.Document all processes and procedures accurately.$34hr to $44hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements4+ years of experience in a help desk or IT support role.Proficiency with Office 365.Strong communication skills, both verbal and written.Experience with SharePoint. Experience with Power BI.Programming experience.Familiarity with Remedy or Helix systems.Background in DevOps nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
