IT Operations Specialist - Infrastructure (Network, Storage, VMware, Backup & Recovery, Server, Cloud administration)

IT Operations Specialist - Infrastructure (Network, Storage, VMware, Backup & Recovery, Server, Cloud administration)

Vacancy expired!

Hello! We’re Urban Science, a leading global automotive consultancy and technology firm, and we’re glad you found us. We do important work that leads our clients – including car manufacturers and dealers, and the advertising technology firms that support them – forward in even the most ambiguous market conditions. And while our science-driven approach to solving mission-critical client challenges is proven and known across our industry, it’s our people – known as Urban Scientists – who make the magic happen.
What is an Urban Scientist, you ask? An of uniquely different, curious and creative problem solvers, Urban Scientists challenge and inspire each other to think bigger, reach further and pursue passions and ambitions without compromise – in an environment in which our individual and collective goals are set and exceeded, and our wins celebrated. We’re driven by our collective commitment to the pillars that anchor our company culture and employee experience – Wellbeing, Growth, Community, Recognition – and together, we continue to invent the future. Sound like you? Great! Keep reading to learn more about a position that may be a fit for you.

OVERVIEW
The Specialist in Infrastructure provides regional/global support, with limited guidance, for infrastructure in internal and external IT systems or environments. This includes Network, Storage, VMware, Backup & Recovery, Server, and Cloud administration.

WHAT YOU’LL DO

• Actively monitor and respond to ticket requests via the SM Portal, ensuring adherence to SLAs (service level agreements).
• Monitor server activity responding to alerts regarding server capacity and functionality; remove old servers as needed.
• Participate in administration, troubleshooting and root cause analysis exercises of Windows (90%) and Linux (10%) virtual server infrastructure.
• Assist in the back-up process of servers, file shares and hosted data and respond to issues as needed; restore data and information as appropriate.
• Evaluate performance and capacity data to ensure sufficient availability and performance, to identify problems, or for disaster recovery purposes.
• Assist in the support of the global VMware and Cloud (Azure, AWS) infrastructure including builds, modifications, and maintenance.
• Assist in the support of the global storage infrastructure including administration, troubleshooting and root cause analysis exercises of global storage infrastructure.
• Assist in the support of the Local Area Network (LAN) and Wide Area Network (WAN) connections and equipment in global data centers and offices to ensure reliable client connectivity.
• Participate in the budgeting process for purchasing new equipment and help determine the necessity for purchase, including, computers, hard drives, phone equipment, hubs, switches, and related technical equipment.
• Stay updated on related technologies and make recommendations for hardware and software products to the team for review.
• Availability to travel to remote locations for infrastructure support (infrequent).
• Proactively communicates with upper management to provide updates and report issues in a timely manner.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Participate in ad-hoc IT Operations related projects or assignments, as needed.
• Working with our global Urban Science teams to support their needs and initiatives as it is related to infrastructure.

WHAT YOU’LL BRING

• Documentation: Proficient in technical writing and documentation.

• Technical Knowledge: Knowledge and experience with various technologies required for the specific role

• Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.

• Project Management: Basic understanding of project management principles and fundamentals.

• Budgeting/Finance: Ability to gather cost information and assist in making cost estimates.

• Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection, and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.

• Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax, and sentence structure.

• Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.

• Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.

• Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.

• Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.

• Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.

• Information Seeking: Ability to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities.

• Initiative: Ability to go above and beyond to improve or enhance job results.

• Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.

• Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.

• Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives.

• Conceptual Thinking: Ability to understand a situation or problem by putting the different pieces together to see the bigger picture.

• Interpersonal Understanding: Ability to understand other’s feelings and concerns, and to value individual differences in people.

• Self-Confidence: Ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively.

• Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities, and goals of the organization.

• Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.
• Must have a minimum of three years relevant work experience.
• ITIL Foundation Certification required within 90 days of hire.
• Experience in one or more of the following technologies.
  • LAN/WAN (Cisco, Checkpoint)
  • Enterprise Storage (EMC/Dell, Pure)
  • VMware
  • Azure/AWS
  • Citrix
  • Microsoft (Windows Server, IIS, PowerShell)
  • Linux
  • CommVault

OUR APPROACH TO HYBRID WORK
Our company embraces a flexible hybrid-work approach that empowers our leaders to determine their teams’ respective working arrangements with the right balance of working in-person and remotely; while considering the needs of the business, our clients and cross-functional projects. We’ve enhanced our office spaces, and technology to ensure our team members can come together to collaborate and celebrate, regardless of where they’re located. While the requirements of each team, role and employee can look quite different,

this role has current Hybrid Workplace flexibility local to our Detroit, Michigan office location. Candidate must be available and willing to work in-person up to one to two days per quarter.

DISCOVER YOUR FORMULA FOR SUCCESS
We believe creating an environment that enables our people to achieve the things that matter most to them – in their personal and professional lives – is one of our most important responsibilities; that’s why we offer numerous benefits, programs and support offerings that allow our team members to create their own formulas for success, and to provide customizable, wraparound support that promotes physical, mental and financial wellbeing; fosters growth; and continues to build the strong sense of community we’ve created over more than four decades.
Our offerings include, but aren’t limited to:

• Competitive Compensation + Annual Bonus Plans + Spot Bonus Awards
• 18 Vacation Days
• 10 Company Holidays; 1 Floating Holiday
• 12 Paid Volunteer Hours
• $250/year Fitness Reimbursement
• $200/year Home Office Reimbursement
• 100% Paid 8-Week Parental Leave
• Variety of Insurance Coverage for People (and Pets!)
• Tuition Reimbursement/Student Loan Repayment + Personal Learning Reimbursement
• 401k Match of 50% of Employee Contribution up to 8% of Salary.