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123578BRTitle:Lead Automotive Technical AdvisorJob Description:Lead Automotive Technical AdvisorMarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.SummaryThe Lead Automotive TA will serve as an in-field Team Lead and will provide direction and assistance to other TA resources. Along with the Automotive TA, the Lead Automotive TA will act as a direct liaison between the dealerships and the OEM within their assigned program. The Lead Automotive TA will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.Essential Job Functions:
Facilitate technical training for the assigned Automotive Technical Advisors
Provide assistance to the assigned Automotive Technical Advisors to satisfy and exceed program goals and objectives
Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
Provide phone and in-dealership technical assistance
Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
Troubleshoot and solve final repair attempt situations
Identify repair shop process improvements and proactive business planning with a focus on the customer
Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
Provide support for C.A.G./engineering- providing on ground request support
Oversee Recall and Required Service Updates (RSU) follow-up and reduction
Establish yourself as a quality feedback liaison
Required Knowledge, Skills, and Abilities:
Demonstrated leadership, motivational and influencing skills
Highly motivated, adaptive, and autonomous with the ability to deliver results
Entrepreneurial individual with a history of leadership and achievement
Excel in building positive working relationships, cost assessment and conflict resolution
Understanding of automotive dealership fixed operations
Ability to travel to dealerships within a designated area
Ability to communicate technical information to all levels within both the client and the dealerships
Ability to analyze data and create custom reports
Ability to effectively use MS Word, Excel, and other customized software
Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
Ability to identify and react swiftly to issues that may arise
Excellent written, oral and presentation skills
Ability to tackle complex issues and develop innovative and practical solutions
Proficient with Microsoft Office; Work, PowerPoint, and Excel
Job Requirements:
Bachelor’s Degree or equivalent work experience in lieu of degree
Master Technician Certification or equivalent experience in lieu of certification
4 years of automotive experience
Dealership fixed operations experience as a Fixed Operations Director/Parts Service Manager or equivalent OEM experience preferred
Prior leadership experience with remote employees preferred
75% travel; 2-3 weeks per month
Auto req ID:123578BRState:Michigan Job Category:Sales and Related Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Detroit
