Manager Follow- Up plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Manager must be able to proactively monitor daily workflow and staff productivity while adhering to R1’s key revenue performance and quality metrics.This role will report directly to the Senior Director. As a member of the R1 RCM (R1) Management Team you will be responsible for assisting in the management of daily operational processes within R1 Shared Service Center.Responsibilities:
Lead and direct a staff of supervisors that will have individual teams consisting of no more than 25 employees.
Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
Oversee and manage contact center performance to ensure contractual SLAs are met consistently
Serve as a mentor to current team and all CSU employees by consistently displaying the R1 values
Maintains a relationship with R1 and clients
Participate and represent CSU on corporate projects and initiatives
Have an understanding of R1 client processes and workflow.
Develop and implement recommendations and provide formal feedback on project results and team performance to management.
Ability to create detailed reports for management.
Ability to maintain confidentiality of all information under HIPPA guidelines.
Supports new client expansion development and implementation.
Other responsibilities as assigned.
Required Qualifications:
3 – 5 years’ experience in delivering customer service in a hospital or health care call center environment.
Strong organizational skills.
Experienced leading and managing employees in a high contact center environment.
Strong computer skills, including Microsoft Excel, Word, and PowerPoint.
Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
Desired Qualifications:
Certified revenue cycle management experience.
Prior continuous improvement experience utilizing Lean Six Sigma tools.
Availability to work Pacific hours as needed.
For this US-based position, the base pay range is $65,342.00 - $94,799.70 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)#claims #hospital #remote #li2022R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
