Planner I - DDOT Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4399412) Apply Planner I - DDOT Salary $49,617.00 - $58,204.00 AnnuallyLocation MI, MIJob TypeCertified-Regular Civil ServiceJob Number20243305601DDOTSSLDepartmentDept of TransportationOpening Date02/21/2024Bargaining Unit 9000
Description
Benefits
Questions
DescriptionArea of Specialization: Bus Stops & Transit Locations SUMMARY: Under general supervision, takes active and primary responsibility for the Department's bus stop and shelter infrastructure. Tracks installations and requests for several thousand individual locations throughout the transit system. Manages activities at these locations, including placement of bus stop signs, shelters and other fixed-infrastructure amenities. Directs work crews to perform updates, upgrades and repairs at bus stops and shelters.Collaborates extensively with internal and external parties. Works from staff observations, customer requests and location-specific context; implements any and all changes to the Department's bus stop line-up. Integrates efforts with related projects in other workgroups. While following a variety of precedents, has ongoing opportunity to update standards and optimize workflows.Area of Specialization: Ridership TrendsSUMMARY: Under general supervision, aligns transit activities with economic development trends and demographic patterns. Addresses specific issues with transit routes, destinations, fares, bus stops and riding customs in support of traditional planning and outreach efforts. Uses planning data to identify opportunities for ridership growth and service improvement. Engages existing and potential transit user groups in customized ridership growth efforts. Coordinates activities intended to increase transit ridership and complement larger, City-wide efforts to enhance quality-of-life.Works with Service Development & Scheduling staff to gain direct, detailed and first-hand knowledge of transit service. Provides input into service development process by documenting needs and requests. In cooperation with marketing staff, provides technical expertise to enhance impact of outreach events. Arranges and leads field trips to introduce potential customers to the transit system. Communicates extensively with external parties; can represent the Department and act as a face of the transit service.Examples of DutiesArea of Specialization: Bus Stops & Transit Locations
Manages live, official database of bus stop locations using specialized software and/or standard spreadsheets.
Maintains up-to-date information on customer amenities at bus stops.
Conducts regular fieldwork to assess condition and performance of bus stops.
Tracks inventory of bus stop supplies, such as signs, signposts, mounting equipment, decals and shelter components.
Executes and verifies work orders for installation, removal and maintenance.
Provides clear, detailed instructions to maintenance crews, including written descriptions, sketches, photographs and/or maps.
Identifies specific bus stops for potential upgrade or removal, based on ridership, neighborhood trends or other contextual factors.
Collaborates with Service Development group to align bus stops with permanent route changes and temporary detours.
Collaborates with multiple internal/external stakeholders to ensure safety, security, accessibility and customer convenience at bus stops.
Interfaces with neighboring/overlapping transit providers to coordinate bus stop arrangements at shared locations.
Compiles public requests related to bus stops.
Leads Bus Stop Review committee and Bus Stop Optimization team to develop organized, proactive responses to customer requests.
Advises on technical considerations of bus stop proposals, such as traffic safety, Americans with Disability Act (ADA) compliance and previous experience at similar locations.
Collaborates with Capital Projects group to integrate bus stop needs with mid- and long-range programs.
Provides inputs to group-wide ridership tracking efforts.
Produces basic reports and statistics on bus stop locations/amenities.
Area of Specialization: Ridership Trends
Compiles and indexes requests for new transit service.
Co-develops programs to increase ridership in targeted markets.
Prepares reports to quantify the ridership effect of customer engagement programs.
Attends outreach events to provide detailed guidance on transit system usage.
Connects with external stakeholders to arrange transit field trips and travel trainings.
Plans and leads hands-on field trips to build familiarity with transit services.
Teaches new customers to locate routes, recognize bus stops, read schedules, use apps, pay fares, board and deboard the bus.
Maintains accurate, dynamic knowledge of current and proposed transit services.
Maintains knowledge of fares, transfers, passes, tax credit programs and ridership incentives.
Stays attune to industry-wide innovations and best-practices.
Learns specific needs of potential ridership groups, customizes events and materials accordingly.
Delivers on-site presentations to organizations.
Develops cross-promotion programs with institutions and businesses.
Connects with businesses and community groups to arrange transit information displays in visible locations.
Identifies new developments and destinations for proactive outreach.
Communicates route-related customer concerns to Service Development & Scheduling group.
Engages internal parties, such as Customer Service, to promote accurate understanding of new transit services.
Participates in Department-wide efforts to improve the customer experience.
Leads Community Workshops and Public Hearings.
Minimum QualificationsBachelor's Degree in geography, social science, public relations or urban planning. One year experience with GIS and/or two years experiences in marketing, engagement or public outreach.Desired proficiency with foreign languages, particularly Arabic or Spanish.Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis. Supplemental InformationEvaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30%
Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 points
LRD:02/20/2024EMPLOYMENT BENEFITSThe City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:HEALTH
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
INSURANCE
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
Sick Leave
Vacation
Holidays
OTHER LEAVE BENEFITSThe City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,RETIREMENT BENEFITSCity Employees Retirement SystemAs a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: Completion of thirty (30) years of service;
At age sixty (60) if you have at least ten (10) years of service, or
At age sixty-five (65) with eight (8) years of service.
In the event of disability, other eligibility rules apply);
An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.01 Please indicate the highest grade completed
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
n/a
02
Do you have at least one (1) year work experience in the application of investigative analysis, principles and practice, or other related field.
At least one (1) year of work experience in the application of investigative analysis, principles and practice, or other related field.
Two (2) years of work experience in the application of investigative analysis, principles and practice, or other related field.
More than two (2) years of work experience in the application of investigative analysis, principles and practice, or other related field.
Required Question
AgencyCity of DetroitAddressColeman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Websitehttp://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email
