Vacancy expired!
The Senior Account Manager will manage day to day delivery of deliverables for client CRM initiatives. Will deliver project and campaigns within the established schedule and budget to the satisfaction of the client. Also, manages resource allocation and ensure the dissemination of client requests to the team. Your Impact: Intake, Ideation, and Planning Ensure that the brief includes all important elements: Understands and can explain and execute against strategic direction in the brief. Generate estimates/quotes (SOW) for all jobs; issues purchase orders; process retainer and non-retainer billable items; ensure bought-in costs come in on time and to budget Help in the development of case studies on clients business Manage internal tools as required. Revenue Growth, Client Acquisition and Account Management Identify decision makers and key buying points Spot trends / identify opportunities. Understand the proposed strategy to suggest tactical changes as per the changing business environment or client requirements Help to complete background research, coral people and ideas in the Account Planning process. Engage in client conversations as a means to understand client needs and inform/ educate about Publicis Sapient capabilities. Once an opportunity is identified bring in account lead to help sell through. Work effectively with Business Operations and Program Management for forecast accuracy and maintenance. Assist in carrying out operational tasks such as raising a PO and coordinating tasks with vendors Assist with any quarter close activities as required by the account lead(s). Client Stewardship Communicate and disseminate client requests to team; manage client expectations; manage internal communications and external communication with vendors, media partners Act as one of the key agency interfaces with clients for dealing with escalated issues; responsible for building and maintaining key client relationships. Helping to manage day to day situations when more senior account leads are not available. Manages/coordinates client projects. Liaising with, and acting as the link between, the client and Publicis Sapient by maintaining regular contact with both, ensuring that communication flows effectively. Responsible for documenting all client feedback and decisions. Effectively executes projects, problem-solves, and develops solid business relationships, with client peers and 2 levels up. Analyze client campaigns utilizing marketing analytics tools; provide client with insights and report to drive actionable measures Manage project budgets
