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The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.Rocket Mortgage , backed by Rocket Companies® , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.Minimum Qualifications
15 years of experience designing UX solutions for software, web applications and/or mobile native apps
10 years of experience mentoring other design professionals
Bachelor’s degree in user experience, interaction design, communication design, information architecture, psychology, human-computer interaction, human factors, other related field or equivalent work experience
Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
Demonstrated ability in creating designs that create a competitive advantage and measure the effectiveness of designs with end users
Demonstrated ability in working with a variety of design tools such as Adobe XD, Figma, Axure, InVision and Sketch
Demonstrated ability to design digital products, services and experiences for effective and efficient human use
Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
Demonstrated ability in collaborating with multiple disciplines, such as product, engineering and data analysis
Advanced knowledge of the end-to-end iterative product design process, including how to use wireframing, prototyping, user testing and high-fidelity visuals to communicate design intent
Demonstrated ability in best practices, key findings and evidence-based rationalization of UX design decisions
Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
Preferred Qualifications
Master’s in interaction design, human-computer interaction, psychology, sociology, user experience, human-computer interaction, human factors or related field
Seen as a thought leader within the design community
Job SummaryAs the Senior Director of Experience Design, you'll define the vision for leading and growing a design team to deliver impactful outcomes through the creation of industry-leading experiences for clients and internal team members. You'll provide direction and guidance for your team’s overall growth and output as well as partner with cross-functional leaders to drive strategy. You'll build a strong design practice and influence product and business strategy while driving quality of the experience.Responsibilities
Lead and inspire a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
Champion creating a differentiated and competitive client experience by using storytelling and persuasion to connect strategy and vision to business-as-usual work
Drive quality and user-centric experiences and guide the team to develop best practices
Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
Collaborate iteratively to deliver highly innovative solutions
Oversee and guide the team to work through roadblocks and collaborate with other teams
Measure value to the client by directing priorities and that identify client needs, met and unmet by current digital products
Develop highly innovative solutions and recommend to executive leadership for prioritization
Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies
Present team best practices, case studies and success stories both internally and externally
Scale the design function by evolving our thinking and driving new ways to engage with partners and create value
Benefits and PerksOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .Who We AreRocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.
