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Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.It all starts with people. Inside every company, behind every brand - while business success is often measured in profit, it has always been powered by people. We firmly believe people are the heart of any organization - including our own. That’s why a career here provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out.Position Summary:The Strategic Sales Engineer plays an integral role in the sales cycle and is responsible for presenting ChannelAdvisor’s Software Platform and Services offerings to our strategic prospects and customers. Reporting to the Global Director of Sales Engineering, this individual works closely with Senior Strategic Sales Executives to identify and understand business requirements and execute a technical sales strategy, effectively demonstrating the solutions that address these requirements while highlighting business value. The Strategic Sales Engineer will establish confidence in ChannelAdvisor’s technology infrastructure and service offerings and assist in removing technical objections throughout the sales process.Responsibilities:
Participate in all stages of the sales lifecycle including assisting Strategic Account Executives in identifying additional opportunity through proper discovery, providing technical assistance necessary to validate the opp, deliver customized demos including examples of how the prospect can be successful with ChannelAdvisor and support Sales in final details necessary to close the deal
Participate in company-wide projects for cross-functional efforts to improve Company and Customer outcomes.
Manage RFP / Infosec requests including, but not limited to, establishing internal team, project tracking, and completion of requests
Work with Product Management for feedback loop; submitting feature requests, enhancement requests, etc.
Work with Launch Services for feedback loop; providing insight into customer challenges during handoff, understanding common implementation issues and working to avoid them.
Participate in all team activities for the sales team they support (weekly meetings, pipeline calls, team QBRs, loss reviews, etc.)
Stay informed regarding changes surrounding the industry
Maintain relevant industry certifications
Occasional travel required for on-site prospect and client presentations (10-15%)
Requirements:Qualifications
Working Knowledge of online D2C commerce ie. Retailers (1P), Marketplaces (3P), Digital Marketing (Retail Media Services, Search/PLA, Social Marketing, etc)
Proven track record with success as a Sales Engineer, or other role supporting the sales process with some of the largest brands and retailers in the world.
Strong communication and interpersonal skills, including an ability to establish credibility and trust with cross functional teams
Available for 10-15% regular travel to support named accounts
Capable of working effectively in a team setting, as well as on your own with minimal supervision
Preferred Qualifications:
Technical working knowledge of API integrations (REST & SOAP)
Familiar with common enterprise back-end system solutions, configurations and core requirements.
What it’s like to work at ChannelAdvisor, a CommerceHub CompanyWe take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive compensation programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded team members, and showcase your leadership skills.Benefits
Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
Competitive time off package with 20 Days of PTO, 9 Holidays, 7 Sick days, 2 Floating holidays, 2 Wellness days and 1 Give Back Day
Remote work stipend for internet, cell phone, office furniture and supplies
Access to tools to support your wellbeing such as the Calm App, MoveSpring and an Employee Assistance Program
Tuition assistance to help you build the skills and connections you need to move forward in your career
Charitable contribution match per team member
ChannelAdvisor, a CommerceHub Company, is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
