Join Our Team: Office Assistant, Cold Caller & Cleaning Dispatcher!
Are you a highly organized and energetic multi-tasker with a knack for customer service and a drive to connect with new clients? Penelope's House Cleaning, a leading commercial cleaning company in Detroit and Metro Detroit, is looking for a dynamic Office Assistant, Cold Caller & Cleaning Dispatcher to join our growing team!
This isn't just an administrative role; it's a vital position that directly contributes to our operational efficiency and sales growth. If you thrive in a fast-paced environment and love bringing new business opportunities to life, we want to hear from you!
What You'll Do:
Office Administration (Approx. 35% of time)
Manage incoming calls, emails, and general inquiries with professionalism.
Maintain organized client records, scheduling systems, and office files.
Prepare invoices, quotes, and other business documents.
Support the Area Manager with various administrative tasks as needed.
Cold Calling & Lead Generation (Approx. 35% of time)
Proactively identify and research potential commercial cleaning clients (e.g., apartment complexes, offices, warehouses, retail spaces).
Conduct cold calls to introduce Penelope's House Cleaning services and generate new business leads.
Schedule walk-through estimates for our sales team.
Maintain a robust pipeline of prospects and follow up diligently.
Cleaning Dispatch & Quality Control (Approx. 30% of time)
Act as the primary point of contact for our cleaning teams, dispatching them to various job sites efficiently.
Monitor daily schedules and make real-time adjustments as needed to ensure all cleanings are completed on time.
Communicate effectively with cleaning staff regarding job details, special instructions, and unforeseen issues.
Conduct on-site inspections of cleanings at certain accounts to ensure quality standards are met.
Restock cleaning supplies at client locations as needed.
Address any immediate client requests or concerns related to active cleanings.
What We're Looking For:
Experience: Proven experience in an office administrative role is required. Experience with cold calling, sales, dispatching, or quality control/inspections is a significant plus.
Communication Skills: Exceptional verbal and written communication abilities. You'll be the voice of our company!
Organizational Prowess: Superior organizational skills with strong attention to detail.
Tech Savvy: Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new scheduling and CRM software.
Problem-Solver: Ability to think on your feet and resolve issues efficiently.
Self-Motivated: A proactive approach to tasks and a desire to contribute to growth.
Customer-Focused: A genuine desire to provide excellent service to both internal teams and external clients.
Reliability: Punctual, dependable, and committed to consistent performance.
Availability: Must be available between 8:00 AM and 4:00 PM.
Transportation: Owning a vehicle and having your own reliable transportation is mandatory for this job as you'll be required to travel to various client locations.
Why Join Penelope's House Cleaning?
Be part of a trusted, award-winning company with an A+ BBB rating.
Work in a dynamic and supportive team environment.
Opportunity to directly impact the growth and success of the business.
Starting pay rate of $15.00 per hour.
Ready to Apply?
If you're excited about this multifaceted role and believe you have the skills and drive to excel, we encourage you to apply!
Please send your resume and a brief cover letter explaining why you're a great fit for this position within job application
subject line: Application: Office Assistant, Cold Caller & Cleaning Dispatcher.
Our office is located at 25900 Greenfield Road, Suite 255, OAK PARK, MI, 48237.
You can also reach us at 248-897-6769 with any questions.
We look forward to hearing from you!
