Job description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls
Generate client leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication and company procedures, guidelines, and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Highly developed interpersonal and customer service skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent listening, problem solving and follow-through skills
Ability to multi-task, prioritize, and manage time effectively
Have strong computer skills/accuracy and detailed data entry
High school degree (or equivalent)
Flexible schedule (especially during busy months)
Job Type: Part-time (20+ hours per week) with a potential to expand to a full-time employee.
Pay: From $14.00 per hour
