Job Title & ID : Network Voice L2 Location : New York, NY/Flint, MI (From Day One Onsite) Duration : Long term Contract (c2c/w2) Mode of Interview : Telephonic & F2F/Skype Job Description :
Experience with CUCM/Call manager, Avaya, Nortel voice and PBX is required.
Good communication skills.
Open for 24x7 availability
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Expert level experience in handling Cisco IP telephony Network Infrastructure.
independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Update the knowledge base
Technically upgrade across versions of environment when required
Ticket Monitoring
On - call support
Opening Bridge Call
Thanks & Regards, Vijay Kumar Technical Recruiter Quantum World Technologies Inc. 199 W Hillcrest Dr, Suite#0112, Thousand Oaks, CA 91360 Desk Ext-129 Cell : Fax : Email ID: LinkedIn: https://www.linkedin.com/in/vijaykumar0/
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