Client Service Representative

Client Service Representative

17 Oct 2024
Michigan, Grand rapids, 49501 Grand rapids USA

Client Service Representative

We are looking for a Client Service Representative (CSR) to join our team as we launch our BRAND-NEW hospital VCA Knapp's Corner Animal Hospital!The creation of VCA Knapp’s Corner focused on two essential elements: our patients and our clients. This will provide a distinctive approach to ensuring that our clients receive the best possible experience!Location: 2078 E Beltline Ave NE, Grand Rapids, MI 49525Compensation : 16- 18/ hour. Compensation is negotiable based on experience.Schedule: This is a full-time position. Starting hours for hospital operations will be Monday – Friday 8:00 am – 5:00 pm (Saturdays TBD), with the goal of expanding our availability to the community as much as possible as we grow.Skills:As a CSR you will set the tone for the practice as we build and maintain each client's trust and confidence in our abilities. Responsibilities include, but are not limited to:

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting, and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

Managing medical records, charts, reports and correspondence.

Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

Qualifications

Veterinary experience preferred, but not required.

Exceptional interpersonal and communication skills

Willingness to jump in as needed

Able to work in a collaborative, team-oriented environment

Comfortable asking for help and clarification when needed

Possess high attention to detail

Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

Paid vacation, sick time, and holiday pa

Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

Referral bonuses

Medical, dental & vision insurance for you and your family

Health saving account, and Flexible spending account

Generous pet care discounts plus discounts on Mars, Royal Canin, and more

Life, short, and long-term disability insurance (company-paid)

Paid parental leave for new parents

401(k) (company match)

Opportunities for growth and leadership roles at VCA and Mars Veterinary Health

Dedicated onboarding and development support

Associate-led equity, inclusion, and diversity groups

Free Continuing Education through our online WoofU

Apply today!If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Related jobs

  • Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

  • Butterworth Hospital, 100 Michigan St NE Grand Rapids

  • At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

  • A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

  • Company Description

  • Wealth Management Client Associate

  • E-GPS Enabling Area-GPS Assisted Acquisition Service (AAS) Proposal Corporate Quals/Past Performance Writer (CL-5)

Job Details

Jocancy Online Job Portal by jobSearchi.