Vacancy expired!
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Grand Rapids. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across all communication channels.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and internal ticketing systemsResolve product or service problems by clarifying the customer’s complaint and determining the best solutionDocument all interactions accurately in the customer support databaseCollaborate with internal teams to escalate complex issues when necessaryMaintain a high level of professionalism and empathy in all customer interactionsAssist in creating help documentation and process improvements
