Description We are seeking a dedicated and adaptable individual to join our team as a Customer Service Representative/Dispatcher within our school transportation department. As a vital point of contact, you will be responsible for providing exceptional customer service to parents, students, and school staff, addressing inquiries, concerns, and scheduling transportation arrangements promptly and efficiently. Your strong communication skills will be crucial in conveying information clearly and courteously, ensuring a positive experience for all stakeholders. The ability to multitask and remain composed under pressure is essential as you coordinate and dispatch transportation routes, adapting quickly to changes in schedules or unexpected events. This role requires a proactive approach to problem-solving and a commitment to delivering reliable service. If you thrive in a fast-paced environment, possess outstanding customer service abilities, and can demonstrate flexibility in your work approach, we encourage you to apply and become an integral part of our school transportation team.Efficiently dispatch school buses, ensuring timely arrival and departure to designated locations.Utilize computerized systems to track routes, update schedules, and communicate with drivers.Handle a high volume of incoming calls from parents, school staff, and drivers, addressing inquiries, concerns, and requests promptly and professionally.Collaborate closely with school administrators and transportation staff to coordinate transportation logistics, including special accommodations for students with unique needs.Demonstrate exceptional problem-solving skills to address route changes, delays, and other unforeseen circumstances, minimizing disruptions to transportation services.Cultivate positive relationships with parents and students, fostering trust and confidence in the transportation department's services.Proactively identify and resolve issues, employing effective de-escalation techniques to manage challenging situations with diplomacy and empathy.Maintain accurate records of communication, incidents, and resolutions, ensuring thorough documentation and compliance with departmental protocols.Participate in ongoing training and professional development to enhance customer service skills, transportation knowledge, and proficiency with dispatching systems.Adhere to established policies and procedures, prioritizing safety, efficiency, and customer satisfaction in all aspects of job performance. Requirements Customer Service, Inbound Outbound Calls Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
