Top Skills' Details
O365 - Ability to navigate O365 for migrations. Recognize what is wrong and causing issues
Windows 10 - Same with Windows 10
Networking troubleshooting skills. Ability to recognize network issue vs Win 10 or O365 issue
Personality – talkative. Cordial and pleasant. Initiative to reach out to users. How can we do this better? Improving processes to be more efficient
Description:As an IT Support Technician with our company, your mission will be to support the operations of the company’s technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices. This role will be located in Grand Rapids, MI. This is where a majority of the Support team sits.Roles and Responsibilities
Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
Identify and diagnose issues and problems to prevent reoccurrence.
Provides excellent customer service to problem resolution within established SLAs.
Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
Contributes to Service Desk Knowledgebase.
Identifies problems that may be affecting the enterprise and escalate when appropriate.
Escalate, if needed, unresolved issues to a higher level of support.
Monitor issues from start to resolution.
This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
