Our Operations Team is looking for an energetic and competitive Operations Specialist who is willing to go the extra mile with our customer service for carriers & sales team. Operations Specialists will collaborate with Carrier Sales and Customer Sales reps to bring cost-effective strategies and elevated service to our customers' shipping/receiving departments. This position will be onsite, Thursday-SundayThe Ally Logistics team is committed to hustling each day, because #HUSTLE (http://allylogistics.com/hustle) means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics. (https://allylogistics.com/careers/)KEY ATTRIBUTES FOR SUCCESS:
HUMBLE: Confidence is key, but so is humility. Our #HUSTLE values (https://allylogistics.com/company/hustle) say it all.
HUNGRY: A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
SMART: We're looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.
PRIMARY JOB DUTIES:
Strong Customer Service Skills
Obtaining shipment updates from contractors
High-volume phone and email outreach
Negotiating rates with contractors and customers
Providing updates and solutions to Carrier Sales, Regional Dispatch Managers, or Customer Sales
Problem-solving
Ability to work in a fast-paced environment
Must be a self-starter
COMPENSATION:Compensation will be based on qualifications and experience.BENEFITS & PERKS:
Health / Dental / Vision Insurance Plans
401K Plan with Employer Match
Life Insurance Plan (100% employer paid)
PTO Plan (3 weeks PTO for new employees, grows with tenure)
6 paid holidays
Paid Maternity Leave (3 months) and paid Paternity Leave
Free professional coaching through Boon Health
Baby-feeding support and on-site Mother's Lounge through Pumpspotting
Comprehensive training program
Commitment to defend employees who have signed predatory non-competes (Learn more here (https://allylogistics.com/company/impact))
Ongoing, in-house professional development
In-office gym complete with strength and cardio equipment as well as Peloton bikes
On-site espresso machine and snack machine
On-site golf simulator
QUALIFICATIONS:A successful candidate must possess the following traits/skills:
Bachelor's Degree preferred
Alignment with Ally's #HUSTLE values
Strong written and verbal communication skills
Must be comfortable in a fast-paced and high-energy environment
ADDITIONAL INFO:
This position will be onsite, Thursday-Sunday
A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.
ACCOLADES & INDUSTRY AFFILIATIONS:
One of the Inc. 5000 fastest-growing companies four years running
One of West Michigan's Best and Brightest Employers
Member of Women in Transportation
