Description We are offering a contract employment opportunity for a Collections Specialist in the manufacturing industry, located in Grand Rapids, Michigan. The Collections Specialist will be instrumental in managing customer credit files, following up on outstanding invoices via email and phone calls, helping with payment plans, and minimizing outstanding debts. Responsibilities: Handle the management of customer credit files with precision and efficiency. Engage in the tracking and monitoring of outstanding customer debts, collaborating with sales teams to resolve payment issues. Implement collection strategies and procedures aimed at reducing accounts receivable delinquency. Oversee all billing disputes and liaise with customers to negotiate payment plans when necessary. Utilize accounting software systems to manage financial transactions and maintain records. Assist with other credit and collections tasks as directed, including answering inbound calls and administering claim processes. Maintain high-quality customer service, addressing and resolving customer inquiries promptly. Perform billing functions with a high level of accuracy and attention to detail. Exhibit strong communication skills in dealing with clients and team members. Work independently and as part of a team to achieve the objectives of the role.Requirements Proficiency in accounting software systems Practical knowledge of accounts receivable (AR) Ability to answer inbound calls in a professional and courteous manner Experience with billing functions and claim administration Familiarity with collection processes and best practices Demonstrated customer service skills and ability to maintain customer relationships Strong communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented with strong organization and multitasking abilities Problem-solving skills and the ability to make decisions under pressure Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
