Description We are seeking a Telecommunications Specialist to join our team. This role is fully remote and will offer a contract to permanent employment opportunity. The individual will be part of a team responsible for provisioning and maintaining VoIP related products and will serve as an escalation point of technical support for our national voice services platform. This position is fully remote. Responsibilities: Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets. Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers' voice services. Troubleshoot issues with our voice services and update call paths. Contact carriers and vendors to open new trouble tickets, schedule dispatches, and stay up-to-date on existing trouble tickets. Receive incoming calls and respond to emails regarding service troubles or call path changes. Respond to customers in an expeditious and detail oriented manner. Coordinate proper installation and configuration of voice service components. Maintain active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Ensure all tickets and jobs are handled quickly and accurately from start to finish. Implement, troubleshoot, and maintain VoIP systems. Requirements Minimum of 1 year experience as a Telecommunications Specialist or a similar role. Proficiency in Cisco Voice Over Internet (VoIP), Voice over internet protocol (VoIP), and IP Telephony. Knowledge of VoIP System, Telephony System, and Network Operation Center. Ability to perform Basic Troubleshooting. Familiarity with ISDN and SIP. Excellent customer service skills, including the ability to resolve customer service issues. Proven track record in providing superior customer service. Experience in a customer-facing role is advantageous. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to maintain confidentiality and handle sensitive information. Willingness to keep up with industry advancements and trends. Relevant certification or education is a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
