Description We are seeking a Help Desk Analyst II in HOMER, Michigan to join our team in the professional services industry. This role offers a contract to hire employment opportunity that involves providing both on-site and remote end user and server support. As a Help Desk Analyst II, you will be responsible for maintaining documentation, performing basic network diagnostics, and supporting client network environments, among other tasks.Responsibilities include: Proactively maintaining, documenting, and testing client network environments Providing on-site and remote end user and server support, focusing on service delivery quality and technical excellence Performing basic network diagnostics and repairs Supporting mobile communication technologies and workstation hardware Participating in technical discussions that impact the client's business continuity and growth Developing subject matter expertise in focused area(s) as local team, market, and regional needs dictate Professionally documenting all work performed and submitting accurate timecards on a daily basis Maintaining accurate and up-to-date documentation of client's network environment and supporting material Contributing to project deployment by working with assigned project leads and managers, within defined project scope and milestones. Requirements Proficiency in Basic Network Troubleshooting and Network Administration Experience with WLAN and Deployments Familiarity with mobile and Mobile App technologies Ability to perform Software Upgrades, address Software Problems, and manage Software Configuration Skills to Troubleshoot Hardware and manage Workstation Hardware Knowledge of TCP/IP, DNS, DHCP, and ActiveSync protocols Ability to provide professional customer service and handle user inquiries Demonstrated problem-solving skills and ability to handle multiple tasks Excellent verbal and written communication skills Ability to work in a team and independently Relevant certification or degree in IT or related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
