Help Desk Support Technician – SME Level for our client opening with Mississippi Department of Education at Jackson,MI.Job Title - Help Desk Support Technician - SMEClient - RTS / Mississippi Department of EducationDuration - 3 years ( Start date 11/15/21)Location - Jackson,MI Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidates must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.MUST BE A+ Certified Bachelor’s Degree in Computer Science, Information Systems, or related field. LinkedIN profile must. Revert if any further assistance is required.
