Vacancy expired!
RESPONSIBILITIES:
Kforce has a client seeking a Field Technician on a contract basis in Kalamazoo, Michigan (MI).
Summary:
The Field Technician will be tasked with building Dell terminal boxes that go out to customer care center agents, perform desk-side Windows XP workstation support in a networked office environment, and support or perform MS Office and Outlook. Additional responsibilities include configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installations, configuration, and troubleshooting; and computer/user moves, adds, and changes. The Field Technician will also be responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
REQUIREMENTS:
Bachelor's degree in related technical field or equivalent education/experience
2 years of experience providing customer support for Windows XP and MS Outlook in a network environment is required
2-4 years of experience supporting MS Office products including experience using a commercial ticketing system, and the ability to track and document actions taken is required
Strong verbal and written communications skills
General PC knowledge, familiarity with VMware
ServiceNow experience is preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
