Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages. Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met.Creates/updates problem tracking records.Monitors the installation of operating system and application security patches. Ensures security configurations are met and properly maintained. Configures and monitors backup and recovery software for all complex and critical systems.Builds various testing and monitoring utilities using Powershell and command line scripting.Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues. Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution. Assist scientific personnel with the evaluation and implementation of new/adjacent laboratory technologies.Adhere to all GxP compliance requirements and provides technical input for department SOP development. Adhere to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware. 
