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POSITION SUMMARY: Leads brewery tours in a manner that results in a positive, educational & entertaining experience for customers and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to and advances the Safety Always culture of Bells Brewery.
Embraces how diversity and eccentricities make Bells a better company. Operates in a spirit of open and honest cooperation while valuing the inherent self-worth & dignity of every employee.
Leads tours of both the Comstock and downtown breweries.
Provides information about Bells history and brewing process.
Responds to customer questions, and positively represents the Bells brand at all times.
Describes and responds to questions regarding the various types of beers available within the market.
Monitors guest behavior to ensure compliance with applicable safety rules.
Addresses and resolves behaviors that are disruptive to the tour process in a professional manner.
Keeps guests together during the tour and limits the amount of unsupervised wandering.
Ensures that every guest has a positive experience on the tour.
Maintains the tour area by addressing or reporting safety hazards, dirty conditions, damaged equipment, or other items that could detract from the Bells brand.
Performs opening and closing duties of tour locations in accordance to SOPs.
Stay current on brewing industry news and events, both locally and nationally
Responsible for traveling between company sites for tours and meetings.
Must have flexible hours, weekends availability required, with occasional weekdays/evenings by arrangement.
Additional duties may be assigned as necessary.
MANAGERIAL/LEADERSHIP RESPONSIBILITIES:
None
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Valid Drivers License
Reliable transportation
MATERIALS/MACHINES/EQUIPMENT USED:
Telephone, computer and related office equipment
Visual aids
Company vehicle
IMPORTANT SKILLS AND ABILITIES:
Ability to convey knowledge in a personable and engaging way
Be enthusiastic and friendly
Ability to positively represent the brewery at all times
Ability to think on your feet and respond to questions
Ability to speak in front of large groups of people on a regular basis
Ability to control crowds and handle unforeseen situations when giving tours
Ability to work both independently and in a collaborative team environment
Strong interpersonal, written, and oral communication skills
Demonstrated knowledge of Microsoft Office programs
IDEAL CANDIDATE WILL POSSESS:
Previous experience with public speaking, educational experience.
A love and passion for craft beer!
Understanding of the brewing process, is a plus.
TIPS or TAMS certification, is a plus
PHYSICAL REQUIREMENTS: To perform this job successfully, an individual must be able to perform each important duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to walk a majority of the time. Walking surfaces may be wet and/or slippery
Ability to talk clearly and loudly for extended periods
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Frequently enters brewing and operations areas and is exposed to heat, cold, and noisy conditions.
Frequent Travel between Kalamazoo and Comstock facilities.
Bells is an Equal Opportunity Employer
IF INTERESTED PLEASE APPLY HERE: https://bellsbeer.csod.com/ux/ats/careersite/2/home/requisition/29?c=bellsbeer
