Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for an Operations I to join our team.Responsible for the operating activities of one or more functional departments and/or branches. Works on assignments that are routine in nature where limited judgement is required. Normally receives detailed instructions on all work. Duties may include, but are not limited to, following and offering suggestions to better improve procedures and policies, case management, case dispatch, client onboarding/offboarding, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation.
Follows defined processes on case management from create to closure
Assists with the operating activities of one or more departments and/or branches, and assists the company in relation to policies, practices, and attainment of operating goals
Responsible for the administrative duties related to Operations, including requesting, gathering, and organizing information
Working to remove obstacles and driving to make contract requirements by interacting cross functionally with delivery teams
Reviews reports and records, and gathers necessary data required for planning activities
Ensures complete and accurate information is being processed
Prepares reports and records on department activities for use during case management or for team/program manager as requested
High School Diploma or equivalent education preferred
Business emphasis
Minimum 1 year experience in related field / Related experience or equivalent combination of experience and education
Good problem-solving skills
Organizational skills
Ability for review and follow knowledge
Communication skills
Microsoft Office knowledge
Our benefits include:Health Insurance (Medical, Dental, Vision)Basic Life/AD&DEmployee Assistance ProgramPaid HolidaysPaid Time Off401(k)FSA/HSA Pre-Tax BenefitsDiscountsLife/Disability PlansCompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
