Employment Type:Full timeShift:Day ShiftDescription:Provides expert direction, management, and assistance to managers, colleagues, candidates and vendors in analysis and resolution of complex issues related to service and delivery of onboarding administration. Acts as a Subject Matter Expert and provides Workday Tier 1 technology support to candidates and Talent Acquisition partners. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues and acts to minimize risk in all situations. Participates in the development of sustainable, efficient, and effective processes to support colleagues within the parameters of the department service level agreements for the HRSC. Markets department services and provides world class customer service.ESSENTIAL FUNCTIONSKnows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.Manages specialized Human Resource service delivery for HR Shared Services. Operates as subject matter expert in areas of new hire administration, employment status change administration, employment life cycle administration, or other Human Resource functional areas.Manages complex, escalated cases and conducts root cause analysis research to identify solutions to daily inquiries. This includes onboarding process interruptions and discrepancies with vendor audit reports, payroll reporting codes. change start date and rescind hire processes.Provides Workday Tier 1 technology support to candidates and Talent Acquisition partners. Requests for assistance may come in via email, phone or a case management system. Must be able to trouble-shoot issues and explain technical concepts in a manner that is understandable to users of all levels. Complex inquiries or those requiring specialized knowledge and skills will be referred to the appropriate specialized individuals.In partnership with EverCheck vendor, manages compliance for clinical licenses and certifications. Reviews and reconciles discrepancies with license and certification data on vendor dashboard. Research and resolve system mapping errors, partner with TIS for creation of new license types and make corrections to the HRIS database. Provide support and guidance to ministry partners in support of federal or state audits related to licenses and certifications. Participate in the training of ministry colleagues for EverCheck implementations, pilot programs and product enhancements. Must be knowledgeable of federal and state licensing board guidelines and parameters.Acts as trainer for the implementation of new processes, procedures, and policies and supports the process of ministry implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the department within the guaranteed service level agreements.Collaborates with Talent Management Project Specialists and Trainers to building Workday enhancements to improve the new hire process, colleague status changes as well as implement new processes within team.Leads projects, such as Open Enrollment for supported RHM's to include coordination and timing of communications, website set-up, system testing, report generation, final report compilation and presentation to HR leadership.Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.Works with ERP design and development to identify and correct multiple workday accounts for single user.Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Workforce Administration, Legal Department, Vendor Audit Department and ERP Design and Development team to facilitate efficient management of escalated assignments.Relies on expert knowledge of Human Resource law, benefits plan design, IRS CodeMaintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.Supports and maintains an effective team environment by providing synergy to all processes.Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.Performs administrative activities, which includes completion, review, and approval of HR business transactions and preparing operational reports Participates, as a department representative on cross/functional teams while maintaining regular work duties and performs other related duties as required.Maintains a working level knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.Acts independently to audit monthly vendor billings and eligible participant and dependent reporting. Reviews and reconciles discrepancies with payroll; processes eligibility reports, court orders and status changes with insurance carrier and Payroll. Researches and prepares reports and spreadsheets analyzing costs and participation.Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments.MINIMUM QUALIFICATIONSMust possess a comprehensive knowledge of Human Resources, Talent Acquisition, Contact/Service Center operations and process integrations. Associate’s degree and four (4) to five (5) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience.Bachelor’s degree in Business Administration, Business Systems, Human Resources or related field is preferred. A PHR or SHRM-CP certification is preferred.Experience in Talent Acquisition, Recruitment and/or Onboarding preferred.Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience). Serves as subject matter expert on HR systems and tools and can identify when information appears out of alignment or incorrect. Experience with Workday and Kronos preferred.Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face-paced work environment.Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas, and health ministries.Demonstrated proficiency in MS Office Suite.Must be comfortable operating in a collaborative, shared leadership environment.Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.Hourly pay range: $26.88 - $40.32Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran
