Independently promote customer satisfaction in all aspects of Automotive Customer Service, following all Sika policies and procedures. Proactively and independently resolve complex customer issues and concerns.    Specific Responsibilities:Develop and maintain relationships with Automotive customers and their principles that ensure maximum customer satisfactionAccept orders through EDI, phone, customer portals, e-mail; process data into shipping requirements.Create deliveries for daily shipments, insuring accuracy and completeness of information.Process credits, debits and return material authorization as needed.Work with A/R to resolve issues related to re-bills, non-payments, return materials, credits/debits, invoices, deductions etc.Review and research premium freight charges; resolve and document freight charge issues; maintain freight log.Maintain and update file information in SAP to prevent shortages/overages to customers; maintain and update customer files in SAP; maintain and update price files in accordance with contract review policy and procedures.Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries and resolve customer issues.Anticipate issues and provide information daily to production and materials management personnel to prevent shortages, include additional requirements, etc.Investigate validity of customer rating violations; resolve issues as required.Perform all work in accordance with departmental policies and procedures as maintained in accordance with TS16949.Work with all customer interactive PC systems and software.Required to be on-call for customer issues after normal business hours.
