Title: Contact Center Customer Service Coordinator
Work Location: Fremont, MI
Work Schedule: Full Time / 40 hrs / 2nd shift
Duration: 12-month contract
On-Site role
Job Description:
As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise.
Work Schedule: Full Time / 40 hrs / 2nd shift.
This role supports the Client Nutrition CES team and all brands within the scope of this team.
Key Responsibilities:
Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.Support all brands within the scope for Client Nutrition CES.
Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions. Facilitate and support eCommerce initiatives and product transactions.
Process quality incidents in accordance with FDA and Client requirements.
Competency with CRM Salesforce Engage OMNI, Product Information, and Consumer Data Privacy handling.
This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
Qualifications / Certifications:
High School Diploma or GED.
Additional education or certification in customer service is considered a plus.
Strong communication (both verbal and written) and interpersonal skills.Computer and/or systems knowledge.
Problem-solving skills.Customer service skills.
