This position covers the following general areas of responsibility:
Logistics
Packing, shipping and receiving borescopes for demos and sales. (Visit our company website to learn what a borescope is.)
Doing QC checks on scopes after they arrive and before they ship out.
Repair Processing
We handle approximately 20 repair transactions weekly, each of which involves telephone and email communication with the customer – verifying serial numbers, issuing RMAs, sending FedEx labels, tracking repair shipments as they arrive, inspecting the item to be repaired, taking photos of the damage, returning repaired units back to the customer.
First on phones
Answering the phone in a professional and courteous manner, asking questions of the caller to ascertain the reason for the call, taking detailed notes of the call and passing that information along to the appropriate person.
General Admin Support
Depending on the skills and experience of the applicant, this role may also include working in QuickBooks and/or SalesForce.com, along with other general office and support duties.
You should be very comfortable speaking professionally on the phone and meticulous in written communication. Experience with MS Excel, Outlook and Word is required, and experience with SalesForce and/or QuickBooks is helpful but we are willing to train in these areas. The ability to learn quickly, prioritize and complete tasks on time is essential.
The successful applicant is a proactive self-starter, detail-oriented and has a sense of urgency about getting things done quickly and accurately. A strong work ethic and absolute professionalism are required. We work as a small team – 12 total employees in the company, only 4 in this department – and we hire and retain only A-players.
We will hire one smart, energetic person with an upbeat, positive, can-do personality to join our team of like-minded individuals. If you can bring your A-game every day, you could have a great career at ViewTech and we want to hear from you. If instead you’re just looking for “a job”, keep scrolling, there are plenty of those out there, but we are not it.
This is a full-time position, 8 - 5, Mon-Fri.
About Us
ViewTech Borescopes is a 16-year-old company in the Remote Visual Inspection industry. Our product is an articulating video borescope used in the inspection, maintenance and repair of a wide variety of industrial equipment and machinery. We are based in Traverse City and are the leading seller of video borescopes in the United States. Visit our website to learn more about the product we sell.
We offer a competitive salary and benefits package and an outstanding work environment. If you have the qualifications and would like to discuss becoming a part of our team, please respond via email with your resume and cover letter. No phone calls please.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
