UTAC Certification is looking for a Technical Client Manager for North America, to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001Relationships / behavior Manage and build strong professional relationships directly with customers and internal stakeholders through regular face to face meetingsKnowledge of certification standards is requiredPromote and maintain high level customer satisfactionAdvise customers on the best certification solutionsEnsure the competitiveness and full-compliance of UTAC services with the expectations and requirements of the CustomerCalculate optimum audit durations in accordance with the international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)Participate in Project Teams in order to explain and defend the Customer’s view in terms of quality, costs, delivery times and in order to satisfy their requirements.OperationsWork collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in progress client and prospects.Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies.Completion and regular updating of account plansMaintain a high level of technical and application competence and utilize this certification knowledge to drive Management system certification business,Provide clear client overviews to the managementEnsure that the Customers’ requirements are all identified and well understood by the operation teamCommercial skills Lead certification sales of UTAC  in US and North AmericaDrive the negotiation during business acquisition & recertification process Promote certification market in term of Cross sellingSupport operational teams in the framework agreement deploymentIdentify and evaluate new business opportunities and adjacent market opportunities (new services / new standards).Meet sales targets and revenue growth targets.Support the preparation of the budget, manage and report the selling prices and the order intake target listResponsible for the turnover and its evolution for US certification activitiesManage a relationship with customer in case of claims and logistic/quality crisisMonitor and take the necessary actions to reduce overdue
