Assists user community with the documentation and resolution of requests for service that originate (via phone and online) . Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.
New hire will be trained on-site at Oakland County following COVID protocols, then working remote full-time.