At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today! We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology. Primary responsibilities will include
Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
Support FANUC system integrators and end customers with engineering support during system execution phase of projects
Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
Provide ROBOGUIDE simulations
Conduct robot throughput and cycle-time analysis
Create and present training sessions for integrators and end customers
Manage FANUC technology and equipment used for integrator training and tradeshows
Provide technical support at tradeshows across the U.S
Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (25%)
Provide design engineering using SolidWorks
Provide remote technical support for integrators and end users
Coordinate and lead meetings with customers
Ability to travel to customer sites including overnight and on weekends as required by customer deadlines Ideal candidate will have the following experience and education
High School Diploma or GED Required
Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent, relevant experience
Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
Ability to configure FANUC hardware and software options
Customer-focused with strong communication and presentation skills
Ability to analyze customer issues and find resolutions quickly Preferred Qualifications
Prior experience managing and mentoring junior-level engineers
Hands-on experience with ROBOGUIDE
Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO) We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program Equal Opportunity Employer, including disabled and veterans. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
