About the RoleLocation: Saginaw, Michigan (On Site)Are you good at handling all the details and have at least a year of customer service experience? Do you have a talent for figuring out solutions and keeping people on track? This could be a great fit for you!As a Vehicle Buyback Coordinator at Morley in Saginaw, Michigan, you'll work on a team of friendly, capable and supportive associates to facilitate the vehicle buyback process for auto manufacturers. In your role, you'll follow up with auto dealers and auction houses, letting them know what actions they need to take and confirming current vehicle status. You'll manage all the paperwork surrounding the auction process.We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents.No automotive experience needed! We’ll train you on everything you need to know.e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customersWhat You'll Do
Call dealerships and auction houses to coordinate the auction process
Arrange transportation to auction
Create and send auction packets
Audit disclosure paperwork to ensure compliance with lemon laws
Identify, research and resolve problems with documentation
File and organize incoming documents
Ensure accuracy within printed and digital files
Manage the hold title process
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
LocationThis is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus :(direct link to video: https://mrly.info/wi7)
Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to free on-site workout facility
Perkslike tickets to local events
Questions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).Skills for SuccessRequired Skills
Good communication, organizational and problem-solving skills
Strong attention to detail
A positive, self-starter attitude
Works well with a team
Proficiency in typing and Microsoft Office programs
Able to learn new computer programs as necessary
Eligibility Requirements
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Nice to Have
One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!)
College degree in a relevant field
Why Join Our Morley FamilyThe value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
Teladoc: 24/7 online access to doctors
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .Thank you for your interest in Morley.Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .
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