Job SummaryAdministers Epic Community Connect program under minimal supervision, acts as a primary contact for external customers for Digital Service (DS) deliveries in product implementation and support processes. Responsible for relationship building, sales and marketing, legal and contract administration, project management, customer service, technical support, product/services training and advocacy, and voice of the customer/product services feedback as an integral member of the provider network team. Can prioritize competing projects and deadlines. Reports to the respective informatics executive.Essential Functions
Under minimal supervision, accountable for managing the external customers’ portfolio of health care technology, serving as the external customer's representative to Corewell Health for business strategies and product needs, from the perspective of the customer.
Utilizing specialized marketing products, demonstrates and sells Corewell Health technology services to current and potential customers and manages the legal contracting for those customers.
Employing the tools and practices of the Corewell Health project management methodology, works directly with the Director of the Clinically Integrated Network, Manager of Physician Relations, and other Digital Services leaders to guide support/project teams, ensuring on-time and on-budget delivery for small to medium sized projects.
Responsible for assessing resource requirements for project, product, and customer support, and assuring alignment with organizational strategy and resource availability including budget and funding.
Functions as the communications liaison between the customer, DS, the Corewell Health Organization, and vendors while working with physician liaisons with the ability to escalate issues as appropriate.
Making certain that procurement procedures are followed, helps negotiate with management for resources needed to meet prioritized deliverables, and assists in driving customer risk and readiness assessments.
Oversees the external customer relationship, to assure that product and services are meeting needs as defined in the Service Catalog and related Service Level Agreements, and manages the customer's issue list of open products, and (as appropriate) project issues, as well as analyzes and documents processes, procedures, and outcomes to seek continuous improvement.
Upon project completion, may be tasked with providing metrics information to the business sponsor, to measure and track benefits realization.
QualificationsRequired
Bachelor's Degree in Accounting, Finance, Business Administration, Health Care Administration, or related field
3 years of relevant experience Related experience, including managing customer relationships to provide technical solutions for identified problems in delivery services and health care information systems
Preferred
Epic education and/or training
About Corewell HealthAs a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary LocationSITE - Beaumont Service Center - 26901 Beaumont BlvdDepartment NameCommunity Connect - Physician Services SupportEmployment TypeFull timeShiftDay (United States of America)Weekly Scheduled Hours40Hours of Work8:00 a.m. to 4:30 p.m.Days WorkedMonday to FridayWeekend FrequencyVariable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.
