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DescriptionThis position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL, Denver, CO, Southfield, MI, Memphis, TN.Job SummaryPrimary responsibilities include support and administration of endpoint management, patching, and configuration technologies. The ideal candidate has a strong end-user compute/desktop administration or engineering background with experience administering end-point management toolsets such as InTune and Tanium. Extensive contact with internal customers, other information technology (IT) professionals, and vendors is required to identify, research, analyze, and resolve complex issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgments and recommendations based on analysis and knowledge.Essential Duties and Responsibilities
Primary engineering support and central point of contact for workstation engineering.
Responsible for up-time, reliability, stability and policy maintenance of supported systems.
Produces and maintains documentation.
Development and maintenance of departmental metrics and reporting.
May function as team lead, providing technical leadership to the team.
Monitors application, including setting alerts to maintain the stability of the environment and application, monitoring error logs, and automating administration tasks wherever possible.
Serves as key person in troubleshooting system problems, taking ownership of problems to resolution.
Maintains current description and documentation of policy configuration, including tracking and documenting any changes to policies.
Analyzes performance trends to optimize system performance.
Performs other duties and responsibilities as assigned.
QualificationsKnowledge, Skills, and AbilitiesKnowledge of
Tanium
MS Intune
Active Directory Group Policy Management
Windows workstation and server operating systems
Systems Administration
Monitoring Applications
Working with vendors
Process Improvement methodologies
Skill in
Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
Education/Previous ExperienceMinimum of a Bachelor’s degree MIS, Computer Sciences or related degree and 0 to 2 years of relevant experience or a combination of education, training and experience.Strong end-user compute troubleshooting and support background required, ideally in a larger enterprise environmentLicenses/Certifications
None required
Job: TechnologyPrimary Location: US-FL-St. Petersburg-Saint PetersburgOther Locations: US-TN-Memphis-Memphis, US-MI-Southfield-Southfield, US-CO-Denver-DenverOrganization TechnologySchedule Full-timeJob Shift Day JobTravel NoReq ID: 2400155
