Tech Support Representative, Customer Care Metal Working

Tech Support Representative, Customer Care Metal Working

27 Feb 2024
Michigan, Southfield, 48033 Southfield USA

Tech Support Representative, Customer Care Metal Working

Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.Requisition ID :?15226Employment Type :Full TimeJob Category :Technical Sales & SupportWork Location :Southfield, MIState or Province :Michigan (US-MI)Potential Work Location :United States : Michigan : Southfield DUTIES and RESPONSIBILITIES:

· Provides technical assistance and advise to customer and channels leading directly to closed orders. Includes effectively using up-selling and other selling techniques to increase order value.

· Achieves 100% follow through and management of Application Optimization process, including updating SHIMS database as needed.

· Applies continuous improvement processes to identify improvement opportunities.

· Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.

Participates in special projects and performs additional duties as required.

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge experience level and abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.EDUCATION and EXPERIENCE:· High school diploma or the equivalent required. Bachelor’s degree preferred.· Multiple years experience in various areas of sales and technical experience in the industrial field required.SKILLS:· Extensive market, product, technical and industry knowledge required.· Knowledge of customer base required.· Excellent business negotiation skills required.· Excellent project management skills required.· Knowledge of applicable computer systems and assigned software required.· Business statistical analysis and forecasting techniques required.OTHER REQUIREMENTS:· This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).Compensation starting at $38,423.00 - 60,379.00 depending on experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change . Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=enUS&previewLink=true&referrerSave=false) to review.

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