The Director, Global Accounts, Meetings & Incentives is responsible for driving revenue growth and strengthening Accor’s position within a defined portfolio of key global accounts in the Midwest territory. Reporting to the Executive Director, Global Accounts, this role develops long‑term client relationships, leads strategic account planning, manages a budget, and collaborates across Accor’s global network to deliver exceptional customer experiences. The position requires strong strategic thinking, commercial acumen, and the ability to operate in a high‑volume, fast‑paced environment with exceptional organization and time management skills.Key ResponsibilitiesStrategic Account LeadershipBuild and maintain strong relationships with key decision‑makers across assigned global accounts.Qualify client needs, expectations, and strategic direction to define tailored value propositions.Provide market insights and business intelligence to elevate Accor’s competitive position.Influence of third-party partners (MICE agencies, Intermediaries) to strengthen Accor’s presence.Respond to incoming client inquiries through digital and direct channels.Revenue Growth & Business DevelopmentDevelop and implement clear account strategies aligned with Accor’s global sales methodology.Identify new business opportunities and expand account penetration across brands and regions.Lead or support complex commercial and contract negotiations.Create annual business plans, forecasts, and action plans using Accor’s processes and tools.Manage a defined budget to support revenue‑generating activities and client engagement. Event Planning & Client EngagementPlan and execute client events in collaboration with internal colleagues and external DMC partners.Represent Accor at industry events, trade shows, and client meetings.Performance MonitoringMonitor account performance against revenue, room‑night, and share‑of‑wallet objectives.Analyze client business environments to support a 360° strategic approach.Implement corrective actions when performance is below target.Internal & External CollaborationPartner with Executive Directors, VPs, hotel sales teams, revenue management, distribution, and operations.Serve as a strategic, goal‑oriented resource to internal and external stakeholders.Ensure clear communication and alignment across all contributors to the customer experience.
