Join Our Team as a Customer Service Representative!
Are you ready to take control of your career and work on your own terms? Join our dynamic team as a Customer Service Representative, where you'll interact directly with customers, address inquiries, resolve issues, and provide exceptional support through inbound phone calls. Enjoy the flexibility of setting your own hours and working when it suits you best.
Key Responsibilities:
Promptly and professionally answer incoming customer calls.
Actively listen to customer concerns, identify their needs, and provide accurate information about our products and services.
Troubleshoot customer issues effectively, offer solutions, and escalate complex problems to the appropriate departments when
necessary.
Process orders, payments, and returns according to established guidelines.
Maintain detailed customer records within our CRM system.
Adhere to quality standards and performance metrics, including call-handling time and customer satisfaction.
Stay updated on product knowledge and company policies to ensure accurate information is delivered.
Qualifications:
Excellent verbal communication skills with the ability to build rapport with customers over the phone.
Strong problem-solving and decision-making abilities to resolve customer issues efficiently.
Detail-oriented with the capacity to navigate multiple systems and applications accurately.
Proven ability to work effectively in a fast-paced environment with tight deadlines.
Basic computer proficiency and familiarity with CRM software preferred.
How to Apply: Please submit your resume and cover letter through our company website at: https://www.cblremotedesk.com.
About Us: CBL is a leading provider committed to delivering exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees thrive and contribute to our company's success while taking control of their own work-life balance.
