To contribute to the growth of the proficiency testing business in North America. Maintain and develop existing and new customers through planned and individual account support in liaison with the customer services and other departments. Key Responsibilities and AccountabilitiesTo identify and pursue new business opportunities to grow the proficiency testing business, focusing on specific opportunities such as trade associations, GFSI certified organizations and accredited laboratories.Support and assist all commercial PT personnel within North America in the management and growth of new and existing PT business.Increase PT sample volume sales across North America by securing new customers through internal sales and prospecting.Respond to and follow up customer enquiries by email, post, telephone, and personal visitsAttend occasional Trade Shows and ConferencesInvolvement in customer and staff training and PT seminarsProvide technical support for customers for PT and PORTALContribute to specific North American initiatives aimed at stimulating growth of existing proficiency testing schemesMaintain a satisfactory level of awareness of competitors and their PT offerings, including their online reporting system.Maintain a satisfactory level of awareness of any appropriate new and revised local standards and regulations Knowledge, Experience and Technical Skills The job holder will be able to demonstrate the following behaviors in line with LGC’s values:Passion – desire to seek total customer satisfaction to develop further the PT businessCuriosity – positive approach to seeking out new opportunities to drive business growthIntegrity – to be able to establish that LGC is the trusted PT provider of choiceBrilliance – communicate and present LGC as the market leader in PTRespect – ability to establish good customer relations enabling ongoing fruitful discussion 
