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Your Opportunity for ImpactThe Market Director is responsible for the overall management of the market office(s) operations, sales, and delivery functions. This includes developing and implementing business strategies, managing staff, and driving revenue growth and profitability. The Market Director must also maintain strong client relationships, build new business, and ensure compliance with all company policies and procedures. Ensuring uniformity of operations, and adherence to Kelly processes and procedures.Standard Success Measures:
Increasing operational hours to align with budget forecasts and business expectations
Achieving high client acquisition volumes and retention goals
Staff employee engagement scores
Maintaining high NPS and other quality satisfaction measures of clients and talent
On-time fill rates
Fill rate
Order Demand
Hours
Temporary employees on assignment
Temporary turnover
Cycle time
Budget achievement: Revenue, GP, and Contribution
Essential Functions:
Develop and execute business market strategies to achieve revenue targets and profitability goals.
Manage and motivate a team of recruiters, sales professionals, customer or talent support professionals, and any other functional team leads or staff assigned to achieve goals and exceed expectations.
This position also has responsibility for the selection, management, performance evaluation, coaching, and development of all staff members
Establish and maintain a strong working relationship with the customers and temporary employees
Drive new business development efforts in staffing and outsourcing by identifying and pursuing potential clients in the local market
Ensure compliance with all company policies and procedures, including employment law, safety regulations, and financial reporting requirements.
Manage financial health metrics including DSO and prepare reports for senior management.
Maintain a strong understanding of the local labor market and industry trends to stay ahead of the competition
Coordinate internal and external resources to develop responses to RFPs (Request for Proposal). Assist in proposals and presentations. Coordinate resources for implementation of new Kelly solutions and services.
Participate in industry associations, conferences, and other events to promote the company's brand and stay up to date on industry developments to empower the Kelly brand inside the market and region
Perform safety checks and investigate accidents.
Foster positive employee relations through effective leadership and team building.
Perform these duties and conduct themselves in a professional, ethical and legal manner consistent with Kelly standards and methods of operation.
Perform other duties as assigned or necessary for the success of the team and operations.
40-50% travel could be required
Qualifications:
Bachelor's degree in Business Administration, Human Resources, or a related field preferred; or a minimum of 7 years in the staffing industry with demonstrated success in growing and cultivating market growth.
Proven track record of achieving revenue targets and profitability goals.
Experience managing a market between 70 -100 Million in size
Strong leadership, team building, and decision-making skills.
Excellent communication, negotiation, and interpersonal skills.
Ability to communicate and collaborate with senior leadership.
Ability to cultivate and develop relationships across Kelly Business Units.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Our Value PropositionKelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.Your Total HealthAt Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.Key Benefits:
Paid Time Off (3 weeks)
Holidays (8 days)
Sick / Mental Health / Well-Being (5 days)
Floating Holidays / Personal Significance (4 days)
Volunteer Day (1 day)
Healthcare – including Medical, Dental and Vision
401(k) Match
Vacation Purchase Program
Tuition Reimbursement
Health Savings Account / Flexible Spending Accounts
Company Provided Life and Disability Insurance
Paid Parental Leave
Adoption Assistance
Our CommitmentKelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
