The Developer – Agentic Process Automation is responsible for designing, building, deploying, and managing intelligent agents using Microsoft Copilot Studio and the Power Platform suite of technology. These agents will automate business processes, enhance user experiences, and integrate with enterprise systems across Microsoft 365 and other platforms. The Developer will work with cross-functional teams across the organization to enable innovative ideas to create efficiencies, standardization and to elevate AGS’ service offering to our customers.Key Responsibilities:Collaborate with business stakeholders to identify AI-enabled automation opportunities and define agentic use cases.Attend discovery meetings with process owners to further develop use cases, process maps, and technical requirements for proposed automations and agentic service delivery.Assist in the development of scoping documents for approved use cases, keeping stakeholders updated and communicate any issues or additional needs as soon as they arise.Build custom AI agents using Copilot Studio / Power Platform.Design conversational flows using topics, trigger phrases, and branching logic.Integrate agents with internal systems via Power Automate, Dataverse, SharePoint, and custom plugins.Implement generative AI capabilities to enhance agent responses and automate decision-making.Deploy agents across multiple channels (Teams, websites, mobile apps).Monitor agent performance and refine based on analytics and user feedback.Ensure governance, security, and compliance through role-based access, audit logs, and sensitivity labels.Thoroughly document process flows, testing plans, and ticket resolutions.Troubleshoot existing processes, monitor KPIs and logs, coordinate with support teams as needed.Work in an agile development environment with the ability to work on multiple workflows simultaneously.Attend and contribute to in-person handoffs including demos and/or training.Participate in the improvement and growth of the team by sharing knowledge, coaching associates, attending trainings, and attaining additional certifications.
