Customer Service Representative - Insurance ServicingJob Summary:We are seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our insurance servicing team, you will be responsible for handling a high volume of inbound calls from borrowers, insurance agents, and financial institutions regarding home owners insurance inquiries.Key Responsibilities:
Handle an average of 35-45 inbound calls per day, with varying call lengths, to address customer inquiries and concerns
Respond to customer calls related to payment and/or coverage questions regarding home owners insurance
Interact with multiple stakeholders, including borrowers, insurance agents, and financial institutions
Utilize various systems to research and document customer interactions in a timely and accurate manner
Provide exceptional customer service by resolving issues efficiently and professionally
Meet or exceed internal and external standards for quality and customer satisfaction
Develop and maintain strong problem-solving skills to resolve complex issues and escalate when necessary
Requirements:
Excellent communication and interpersonal skills
Ability to multitask and navigate multiple systems simultaneously
Strong problem-solving and conflict resolution skills
Proficiency in handling high-volume phone calls in a fast-paced environment
Ability to work in a team environment and maintain a positive attitude under pressure
Ideal Candidate:
Previous experience in a customer-facing role, preferably in an insurance or financial services industry
Strong technical skills, including proficiency in computer systems and software applications
Excellent organizational and time management skills
Ability to work in a dynamic environment with changing priorities and deadlines
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team!Pay and BenefitsThe pay range for this position is $17.00 - $18.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Troy,MI.Application DeadlineThis position is anticipated to close on Feb 10, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
