Country:United States of AmericaLocation:CAMIO: Carrier-Home Michigan Remote Location, Remote City, MI, 48001 USACommercial Service Account ManagerIdeal candidate will be located in MichiganCarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.As the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.Ideal candidate located in Lansing, MI, Grand Rapids, MI or Kalamazoo, MI.Job Responsibilities:
Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
Create and maintain Sales Territory and Account plans where necessary
Present at customer seminars to develop new and existing customer relationships and opportunities
Promote Carrier value proposition linking customer objectives to Carrier solutions
Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Experienced seller in attracting new customers as well as building share value with existing customers
Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
Ability to seek out or respond to repair opportunities
Establishing and building credibility with knowledge of Carrier products/solutions
Strong ability to develop and sustain customer relationships
Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
Ability to detect the Customer’s buying stage and adjust selling accordingly
Effective presentation and communication skills
Prioritize on best opportunities
Responding to the customer requirements in a timely manner
Gaining the booking/order in a timely manner
Ability to consistently achieve sales metrics and Annual Targets
To effectively negotiate service agreement renewals when required
Required Qualifications
High School Diploma/ GED
2+ Years of Commercial HVAC Sales Experience
Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms
Ability to pass a MVR background check
Ability to travel up to 80% within the assigned territory
Preferred Qualifications:
Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
Ability to sell directly to end user customer
Previous experience in selling service agreements
Demonstrates ability to introduce others to cross sell and upsell within their base of customers
Ability to work in a highly team-oriented and dynamic environment
Demonstrated ability to introduce others to cross sell and upsell within their base of customers
Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
Self-motivated and able to manage many simultaneous projects and responsibilities
#LI-HybridRSRCARCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice
