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Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comOur benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.Who we wantCharismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.What you will doUnder minimal supervision ensures that customers receive the best possible care by handling order entry and order-related inquiries. Duties would include:· Receives telephone calls and acts as a key contact regarding a variety of order-related requests, including but not limited to: pricing, scheduling, information updates, and shipping.· Processes customer orders via EDI, FIMS (Field Inventory Management System), phone, email, or fax and determines status of existing orders, including shipment tracking.· Provides detailed product information to customers as requested through order entry or order-related inquiries. · Held accountable for upholding order-related policies and guidelines.· Directs and assists customers to appropriate Stryker divisions and departments.· May provide information to and/or research problems for the sales force and/or customers, coordinating with other departments as needed.· Process customer and Sales Representative returns.· Process complaints and enter into complaint system.· Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically, by fax or by phone within same day of receipt.· Participates in the creation and continuous improvement of standardized work.· Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer care.About StrykerStryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.More information is available at stryker.com (http://www.stryker.com.)Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
