Position Summary:The F&B Restaurant Operations Manager oversees all aspects of leading and directing the front-of-the-house F&B team to deliver AAA Four Diamond level service. This role will have an in-depth understanding of beer, wine, spirits, and various cuisines while showcasing knowledge of current trends. Responsibilities include overseeing the performance and coordination of all work performed by the Team Members. This role requires effective leadership skills, creativity, attention to detail, and a passion for delivering an exceptional dining experience.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love : Love your brothers and sisters and share with them.Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery : To do what is right, even in the most difficult of times.Honesty : Be honest in every action and provide good feelings in your heart.Wisdom : We cherish knowledge; wisdom is used for the good of the people.Humility : Know that you are equal to everyone else, no better, no less.In this Role:
Set clear expectations and provide ongoing training to ensure the F&B Managers deliver exceptional experiences. Ensure that the team teaches and trains the proper steps of service ensuring consistency in delivery.
Foster a positive work environment that encourages teamwork and professional growth.
Ensures that all F&B Managers manage all aspects of daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Implement and enforce health and safety standards to maintain a clean and safe environment for guests and staff.
In conjunction with the restaurant leadership teams, monitor food and drink quality, presentation, and portion control to ensure consistency and guest satisfaction.
Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” and AAA Four Diamond service standards at all times.
Maintain a strong knowledge of the menu offerings, including ingredients and preparation methods, to assist guests with menu selections and accommodate special requests. Interact with guests to ensure an outstanding dining experience and promptly address any concerns or feedback.
Work closely with the marketing team to develop and implement marketing strategies to attract new guests and retain existing ones.
Ensure that the restaurant leadership teams monitor and manage restaurant expenses, including food, beverage, supplies, and labor costs, to maximize profitability while maintaining high-quality standards. Analyze sales reports and P&L’s to identify opportunities for revenue growth and cost-savings initiatives.
Assist the Director of F&B in implementing pricing strategies and promotions to drive sales and increase customer loyalty.
Ensure compliance with Serve-Safe food safety and sanitation regulations, maintaining a clean and organized kitchen environment.
Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
Responsible for handling any Team Member or Guest opportunities.
Evaluate, oversee, and provide coaching opportunities regarding job performance of all Managers and Team Members.
Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino Resort’s Standards, policies, and procedures for the department.
Responsible for participating in the creation of annual budgets and managing and leading the unit in all forecasting and cost controls to meet or exceed unit operating financial potentials and goals.
All other duties as assigned.
Essential Qualifications:
Must be 21+ years of age.
High School Diploma or GED required.
An Associate Degree in Hospitality, Restaurants, or related field is required. Relevant experience in lieu of a degree will be considered.
At least five (5) years of multi-unit Food and Beverage Management experience in a fast-paced, specialty retail restaurant required. Casual and Fine Dining service styles preferred.
At least five (5) years as a restaurant General Manager having full P&L responsibility required.
Experience in Guest Service and Hospitality management in a AAA Four Diamond Casino or Resort environment preferred.
Ability to speak, write, and communicate in English required.
Comprehensive understanding of various food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.
Comprehensive administrative knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation required.
Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Demonstrated ability to control operational costs and improve financial results.
Demonstrates a high proficiency in written business communications to effectively present data and analyses for operational improvements.
Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
Must possess and demonstrate strong leadership skills and ability that will enhance and exemplify Gun Lake Casino Resort’s “Unsurpassed” Service Standards.
Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Demonstrated ability to work independently with minimal direction.
Conduct group and individual training regarding policies and procedures on an ongoing basis. Set daily, weekly, and monthly goals and opportunities and lead the unit to achieve the desired result.
Communicate consistently with all managers, keeping them abreast of all department activities.
Ensure that all Team Members adhere to all policies and procedures set forth by the department.
Responsible for maintaining cleanliness and sanitation standards in accordance with department policies and the Department of Health.
Ensure that the restaurant and equipment are in good working order to ensure a clean and hazard-free work area that complies with the Department of Health, OSHA, and Gun Lake Casino’s guidelines. Monitor, work with facilities, and document if any area is below standards or not functioning properly.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Ability to climb, bend, reach, walk, and stand for the duration of the shift.
Manual dexterity to operate job-related equipment.
Must be capable of lifting 50 lbs with or without assistance.
Requires normal sense of smell, taste, touch, and hearing.
Ability to sit and work on a computer for long periods of time.
Work Conditions:Work is typically in an area which may be unusually hot, cold and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.
