SUMMARY:  The Spare Parts Coordinator identifies, processes, and fulfills customer needs for spare parts, retrofits, warranty claims, and special projects related to blow molding machinery. This role requires strong technical aptitude, accuracy, and communication skills to ensure customer satisfaction through timely and efficient parts and service support.Essential Duties and Responsibilities(Other duties may be assigned by management.)Level I — Entry-Level CoordinatorIdentifies spare parts requirements using computer systems, machine documentation, drawings, and manuals.Develops basic familiarity with Bekum’s ERP system (System 21) to locate parts and process information.Prepares straightforward spare parts quotations, including pricing, availability, and lead time.Processes customer purchase orders, ensuring all information is accurate and complete.Checks inventory levels and, when necessary, fulfills urgent orders directly from warehouse stock.Verifies outgoing shipments for accuracy in contents, pricing, quantities, and destinations.Responds to customer inquiries via phone, email, and other communication channels.Monitors back orders and follows up with customers when delays extend beyond quoted lead times.Files transportation claims when needed and assists with year-end inventory activities. 
