Now hiring! Customer Service Account RepresentativeWyandotte, MIWe are looking for a Customer Service Account Representative to join our PM team in Wyandotte, MI.Come create chemistry with us!The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications.Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Care Team acts as solution champions, delivering winning results and a premiere customer experience. At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement.As a Customer Service Account Representative, you create chemistry by
Managing the order to cash process taking full responsibility for the customer order management process and escalating as needed contributing towards a positive customer relationship.
Monitoring and communicating on customer support related reports providing proactive and consistent customer order communication. Backuping team members and across teams as necessary
Confirming pricing and utilizing price discrepancies as needed.
Capturing failures and customer complaints via NCM process; by utilizing critical thinking skills. As well as identifing and escalating customer issues and risks.
Managing Business Continuity Workbooks.And managing SAP data, text, and outputs.
Obtaining and documenting necessary approvals.
Utilizing proper reason codes (A/R, LO1634, Cr/Dr, etc.).
Reviewing and understanding Supply Chain Key Performance Indicators.
Developing an understanding of the customer and the customer's markets by actively engaging with segment partners.
Communicating market intelligence from a customer and share information with primary account manager.
Participating in continuous improvement efforts by identifying areas for process improvement and waste reduction
If you
Posses Bachelor’s degree with 6 months to one-year experience
Have computer proficiency with Microsoft Office Suite (Excel/Word) and web-based applications.
Are able to interact with the customer in a helpful and friendly manner and to understand customer needs.
Are able to work well in a team environment.
Have the ability to set priorities and manage time in a dynamic work environment.
Possess excellent oral and written communication skills as well as strong problem-solving skills.
Create your own chemistry with you@BASFAt BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.Just some of the many benefits we offer include:
Flexible work arrangements whenever possible
Highly competitive retirement savings plan with company match and investment options
Well-being programs that include comprehensive mental health support for you and your household family members
Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
Back-up child and elder care with discount programs for families of all ages and stages
Mentoring and career development opportunities that allow you to share, learn, and thrive
Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
Employee crisis support for when the unexpected happens
Access to our BASF wine cellar, employee discounts, and much more!
About usAs one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.Belong to Something Bigger. #belongatBASFPrivacy statementBASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.Equal employment opportunitiesWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.Applicants must be currently authorized to work in the United States on a full-time basis.
