The Commercial Operations Specialist serves in a meaningful role supporting the daily operations of our Commercial teams while working with our CRM and ERP systems. This role supports commercial contract management and customer-specific pricing through the flawless maintenance of contract databases, along with establishing business processes around renewal to improve revenue.The position will directly support the entire Diagnostics and Genomics commercial team and report directly to the Director of Commercial Enablement.Key ResponsibilitiesSupport the review, renewal, routing, and administrative tracking of customer contracts and agreements, including NDAs, pricing and supply agreements, and material transfer agreementsKeep contract databases updated and verify that pricing and terms are accurate and authorized (e.g., Ironclad, Salesforce)Coordinate timely contract renewals in collaboration with the sales team and/or legal team membersInput and uphold customer-specific pricing and terms in ERP systems while advancing process improvementsMonitor pricing accuracy and resolve discrepancies with cross-functional teamsAssist with pricing updates and communications, and data integrity auditsProvide sales teams with training materials on contract management, and training as needed to support the onboarding of new commercial team membersAssist with reporting and compliance trackingGenerate and distribute reports and/or dashboards as needed
