THE ROLE As Senior Platform Product Manager, you will collaborate across teams at Dispatch to build and support our digital platform. With customers running the spectrum of internal/external developers, business stakeholders, and our 3rd party partners, you will roll out products that exceed customer expectations and deliver the company’s vision and strategy. In this role, you will research, define, and prioritize work generated by our engineering partners in order to deliver exceptional digital products for our clients, customers, and internal stakeholders. This position will work closely with leadership and team members from software engineering, user experience, operations, and sales to deliver product enhancements and market expansions while maintaining the integrity of the Dispatch product program. This is a full-time exempt role that reports to the Vice President of Product. WHAT YOU’LL DO
Executes all job duties in alignment with Dispatch’s core values, mission, and purpose
Develops platform product strategy that guides the vision that will drive the platform to drive Dispatch’s ability to grow and scale.
Acts ethically, with integrity and complies legal standards to deliver an environment that promotes respect, innovation, and creativity
Encourages and fosters an inclusive environment. An environment where the strengths and expertise of our workforce are welcomed, amplified and exhibited in the work at Dispatch
Works with customers and other team members to understand business needs, challenges, and opportunities and translates customer/business requirements into a workable software roadmap and solutions
Acts as a mediator between the business leaders and the technical teams - communicating consumer/client needs, market trends, and translating those needs and trends into new product features
Partners with engineering teams on the creation of requirements and user stories, ensures the business vision is being accurately implemented and meets market/stakeholder expectations.
Manages and drives the product launch & ongoing release process, developing communication and training materials as needed to ensure organizational and market readiness
Establishes a communication structure to report out updates, progress, status with the team and leadership so that everyone understands role and expectations.
Manage the total performance of designated product sets to meet critical business metrics, including but not limited to traffic, user satisfaction, consumer engagement, and financial results.
Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners.
Perform other duties as assigned (to be less than 10% of your responsibilities)
WHAT WE’RE LOOKING FOR
Ability to lead cross-functional teams in an execution-focused environment
Strong technical knowledge of digital platforms, microservices architecture, and products/APIs designed for developers.
Previous experience integrating 3rd party services or creating services that were integrated into 3rd party software.
Aptitude for managing stakeholders through requirements definition and management
Ability to adapt to a wide range of project types and timeframes
Proficiency in using data to make business decisions and inform others
Must be a positive, self-driven team-member with a desire to learn
WHAT YOU’LL NEED
4+ years of experience as a product manager, project manager, or related role (Required)
Experience coordinating priorities and contributions of a network of technical and non-technical stakeholders across the organization (Required)
Experience delivering Web and/or native app experiences that meet user needs based on quality user research, UX Design, and information architecture principles
Excellent communication and presentation skills, including the ability to influence at multiple levels of the organization
BS/BA degree in Business, Management, or Computer Science or a related field (preferred)
Experience in the on-demand industry, multi-sided marketplace, and/or start-up space is a plus
