We have an exciting opportunity available for a Director Food, Safety, Quality & Regulatory working hybrid out of our corporate headquarters in Bloomington, MN.  This position provides strategic leadership and direction within the Food, Safety, Quality and Regulatory team. While it has a significant number of within-department responsibilities, it also works with cross-functional teams to deliver high quality and safe products to restaurants, ensure regulatory compliance, and lead select corporate responsibility initiatives.Key Accountabilities Include:Food Safety and Quality Leads and directs strategic development, improvement, implementation, execution, measurement and communication of risk-based quality and food safety programs, tools and outcomes that are designed to deliver safe and high-quality food for Dairy Queen business lines. Key areas of responsibility within this accountability include:Vendor, product (food, packaging, and chemicals), commissary and warehouse qualification, onboarding, compliance, risk assessment and managementSpecification compliance – tools, measurement, reporting, trends, feedback and continuous improvement Issue resolution: Proactively and reactively monitor, manage and communicate quality and food safety issues (complaint response, holds, withdrawals, recalls, recovery, crises, guest incidents), including determining root cause analysisFood Safety Modernization Act 204 compliance lead for warehouses, suppliers, and DQ restaurants Identifies trends and applies advanced technical knowledge and skills to solve problems develop corrective actions for on-going supplier quality issues related to product manufacturing and quality control.Work with Product Development, Legal and Supply Chain to define process parameters and criteria to ensure supplier process capability is effective and compliant to all laws/regulations requiredTechnical problem solvingPartnership with Product Development during development and test phaseRelationship Building and CommunicationDevelops positive cross functional (within IDQ) and external relationships (suppliers, government, industry associations, industry leaders) that generate strategic direction, business solutions, create trust, and help develop future department strategies that align with the evolving business.Identifies situations that warrant communication and promptly and effectively communicates need-to-know FSQR items to internal and external stakeholdersTeam and Department LeadershipDevelops strategies and team & department goals that align with department mission and business goalsProvides routine coaching and direction to team members to help ensure department and company goals are prioritized and metIdentifies and implements strategies to generate team member satisfaction and productivityElevates team or project issues to department and company leadership as appropriateProvides input to and helps manage department budgetRestaurant Food Safety (as assigned)Directs team members to or as a contributor, monitors and interprets restaurant regulatory and food safety changes (e.g., Food Code, nutrition, etc.) and communicates to and collaborates with internal stakeholders on solutions. May be asked to lead compliance projects.Partners with CSS and other stakeholders to review and improve restaurant HACCP programCorporate responsibility (as assigned)Work with internal stakeholders and lead (where assigned) corporate responsibility initiatives. May include creation of strategies, implementation, execution, project management and reportThe US national base salary range for this position is $128,841 - $161,052. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
