Collaborates with the Product Development team and cross-functional partners to develop new products and procedures and improve existing offerings to meet Fan needs. Evaluates the impact of product, ingredient, and process changes and works with a manager to identify effective solutions. Supports product demonstrations, analytical testing, evaluation, and troubleshooting to maintain quality and marketplace competitiveness. Alerts the team to opportunities to reduce variability and ensure consistent delivery of high-quality, high-value products at the store level.Contributes as a positive, solutions-focused team member who solves problems, anticipates project needs, and recommends next steps.This position supports daily operations in the onsite product development lab and requires an onsite presence most days to assist the lab coordinator.PRINCIPAL ACCOUNTABILITIES:Evaluate new or alternative products, packaging or equipment, record testing data, and document results. Apply basic research to troubleshoot food science related issuesReport and review project results to supervisor and appropriate internal team members.Assist in development of specifications for new menu items. Document ingredient specifications and maintain updated finished product specifications.  Perform testing procedures to determine product specification tolerances.Evaluate, monitor and report consumer competitive menus/products and marketplace trends to supervisor and appropriate internal team members.Perform corporate technical support, working with other departments on training and troubleshooting problems.  Assist in the training of internal departments on new products and procedures.  Maintain customer service functions with franchisees, internal team members and suppliers.Prepare menu items/products for review by internal team members, and Council/Committees. Assist with in-house sensory evaluation taste panels, focus groups and other consumer research projects.  Maintain laboratory facility and equipment.Support FSQR by ensuring that ADQ quality and food safety requirements are met.                                                                   The US national base salary range for this position is $58,958-$69,275.  The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
